Council Tax Refund Scams

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Residents living in Richmond upon Thames are being asked to be on alert following reports of a council tax scams.

Scammers are posing as council staff claiming to be able to secure you a council tax refund or threatening fines – but instead stealing people’s personal information and bank details.
Fraudsters are contacting residents by text, email and phone to con them out of money and access personal bank details.
They tell people they have paid too much council tax and are due a refund which they offer to claim on their behalf for a fee. A similar scam demands payment for council tax arrears.

Another scam aims to convince people their property is in the wrong council tax band and offers to secure a refund, again in return for a payment – even though a council tax band reassessment is available for free via www.gov.uk/challenge-council-tax-band.
Fees of £150 have been quoted in the scams which falsely claim to be from local councils or the Valuation Office Agency in a bid to appear official and trick people into falling victim to them. Some also use the Government’s GOV.UK branding in text messages and emails in a bid to appear more convincing, and often include a link to a fake official-looking website to claim the refund.