Coronavirus Advice – Guidance for Volunteers


Richmond Council have put advice up on their website for all those wanting to volunteer to help others in response to the Coronavirus outbreak.  The general guidance can be found here.

Richmond Council for Voluntary Service (CVS) are currently working with local organisations to assess needs and priorities and this will help to identify and support the mobilisation of individuals who are able to help. Volunteers can sign up with Richmond CVS’s official volunteering database here.

In Kew, the Kew Neighbourhood Association ( are working hard to co-ordinate additional volunteers to help locally.  Please email if you are able to help.

We know that many local streets have set up WhatsApp groups to enable neighbours to support each other.  The council guidance suggests that if you have set up such a group you contact CVS to ensure that you have the right processes in place to ensure the safety and wellbeing of those residents who are most vulnerable during this time. We have experience of setting up these groups – please get in touch at if you would like to share ideas or seek advice.

Most importantly, if you are volunteering to help someone, please ensure you take the following steps to make sure you do not contribute to the spread of coronavirus. These include:

  • If you feel at all unwell, do not volunteer to help others who are self-isolating
  • Wash your hands regularly with warm water and soap, especially before and after you deliver any items to a person in isolation
  • If you make a delivery, stay 2 meters away from the person who is in isolation at all times. Place the items outside their door and then step away.
  • Be careful about how you share personal information about yourself and other people. Avoid sharing your or a vulnerable person’s address and other contact information in public groups or documents.
  • Try to support people who live close to you, so you don’t travel larger distances
  • Follow public health guidance on self-isolating yourself and your family