Coronavirus: New helpline for those who need support


Vulnerable, isolated residents can now access support from a new Community Hub launched by Richmond Council.

The Community Hub has been set-up to co-ordinate the support being offered by the Council and Richmond’s many voluntary organisations during the coronavirus pandemic.

It is a first response for residents, particularly those elderly and/or vulnerable without support networks, who need support to access medical/care services and food supplies. It is designed to help those most in need stay safe and well while they self-isolate at home.

The Community Hub will be linked to the Government’s Local Support Scheme, which is set to launch shortly to support those 1.5 million people identified by the NHS as being at highest risk of severe illness and for whom self-isolation is most critical. Those residents will be hearing from the NHS directly with healthcare advice.

Residents will receive a letter from Cllr Gareth Roberts, Leader of the Council, in the next few days with the below information included to make sure all residents are aware of and have access to the Community Hub helpline.

The helpline is for anyone in need of support or who has a question regarding coronavirus. However, it is particularly important for those who are elderly and/or vulnerable.

From today (Tuesday 24 March), you will be able to contact the Community Hub on 0208 871 6555 or