Local Covid-19 case tracing service to launch

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A new Richmond-based case tracing system for people who test positive for Covid-19 is being launched this week by Richmond Council.

On average NHS Test and Trace have only been able to contact 80% of local cases in Richmond upon Thames. To boost the success-rate a new locally delivered service will launch on 4th November.

The service will step in when NHS Test and Trace teams cannot contact new cases within 24 hours. Specially trained local call handlers from Richmond Council will make further attempts to contact cases, including checking local information to clarify and improve data details.

At present, the complex process of case and contact tracing is done entirely by Public Health England from their regional team, but more of the effort will move to the local authority.

The local contact tracing service will be operating 6 days a week, with calls to people who have tested positive for Covid-19 coming from a local Richmond (0208) number. If the call-handlers are unable to contact the individual by telephone, they will receive SMS messages or a home visit as a last resort.
For more information, go to: www.richmond.gov.uk/contact_tracing